Frequently Asked Questions

Once an order is submitted on our website, it is immediately sent to our warehouse to begin production. This process allows us to ensure on-time delivery, especially during busy seasons. Because of this fast turnaround, changes or cancellations are not guaranteed once the order has been placed.

If you do need to request a change or cancellation, please contact our Customer Service team as soon as possible. We will do everything we can to assist if the order has not progressed too far in production.
Our Customer Service team can be reached at 203-840-1860, Monday through Friday, 8:00am – 5:00pm ET.

Give us a call or send us an email and we’ll be happy to help!

Phone: 203-840-1860 
Email: support@chalktalksports.com
Phone Support Hours: Monday through Friday, 8:00 AM - 5:00 PM ET

Returns and exchanges are easy! Click this link to download our return/exchange form.

Our ultimate goal is to make our customers happy and to provide exceptional customer service. If you are unhappy with your purchase for any reason, please return the items to us within 30 days of the delivery date for a refund. Refunds are processed to the original form of payment used.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, custom team items, holiday-related items, RokBands, RunBoxes, SportzBoxes, apparel with custom numbers, and Virtual Races are not eligible for returns or exchanges.

The fastest way to exchange a product is to place a new order and return your original purchase for a refund. Immediately placing a new order ensures that you will receive your new product quickly and that it will not go out of stock.

Credits usually take 5-7 business days from the time we receive your item(s).

Currently we only ship to addresses located in the U.S. or Canada.

We strive to ship orders as quickly as possible. Processing will begin as soon as your order is placed. Most orders ship within 1-3 business days from the time the order is placed (many of our items are made just for you at the time the item is ordered). At checkout you will be able to choose the appropriate shipping method based on the day you need the item. The delivery date for your particular order will be shown on the checkout page in the "Select Shipping & Processing" tab.

Sales tax is calculated by Avalara on a state by state basis and product type by product type basis. You will see tax applied to your order if it is applicable.

If you have a tax exempt certificate, please contact us atsupport@chalktalksports.comand we can get your account approved for tax exempt status.

Digital Wallets & Payment Services

• Shop Pay
  
• Amazon Pay
  
• PayPal
  
• Google Pay
  

Credit & Debit Cards

• Visa
  
• MasterCard
  
• American Express
  
• Discover
  
• Diners Club
  
• Elo
  
• JCB
  
• UnionPay
  

Other

• ChalkTalk SPORTS Group gift cards
  

This number provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover, it is the last three digits printed on the back of the card. For AMEX it is 4 digits on the front right of the card.