RETURNS
Our ultimate goal is to make our customers happy and to provide exceptional customer service. If you are unhappy with your purchase for any reason, please return the items to us within 30 days of the delivery date for a refund. Refunds are processed to the original form of payment used.
To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, custom team items, holiday-related items, RokBands, RunBoxes, SportzBoxes, apparel with custom numbers, and Virtual Races are not eligible for returns or exchanges.
REFUNDS
In the event that you are unhappy with your purchase and require a refund, subject to acceptance, we will issue a credit to the original payment method less the shipping cost. Depending on your card issuer’s policies, you will receive the refund in 5-7 business days. Refunds will not be processed for ineligible items as described above.
The fastest way to exchange a product is to place a new order and return your original purchase for a refund. Immediately placing a new order ensures that you will receive your new product quickly and that it will not go out of stock.
RETURN PROCESS
To return an item(s), please take the following steps:
Step 1) Download, print, and complete the Return Form. The form must be complete and cannot be processed without the “Order Number” and “Name” fields accurately filled out.
Step 2) Include the following in your package: (a) the items (with tags attached and original packaging) to be returned, (b) the return form, and any proof of purchase.
Step 3) Send the package with appropriate postage to:
ChalkTalkSPORTS Inc. Returns
151 Woodward Ave Norwalk, CT 06854
We highly recommend securing a tracking number for your return. ChalkTalkSPORTS will not be liable for any return packages lost in transit. Packages also must be returned with postage pre-paid.
MORE INFORMATIOn ABOUT RETURNS:
ELIGIBLE FOR RETURN OR REFUND
To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging.
Are not eligible for returns.
- Sale products
- Personalized products
- Face masks
- Holiday-related items
- RokBands
- RunBoxes
- SportzBoxes
- Virtual Races