RETURNS & REFUNDS

Our ultimate goal is to make our customers happy and to provide exceptional customer service. If you are unhappy with your purchase for any reason, please return the items to us within 30 days of the ship date for a refund. Refunds are processed to the original form of payment used.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, custom team items, holiday-related items, RokBands, RunBoxes, SportzBoxes, apparel with custom numbers, and Virtual Races are not eligible for returns or exchanges.

In the event that you are unhappy with your purchase and require a refund, subject to acceptance, we will issue a credit to the original payment method less the shipping cost. Depending on your card issuer’s policies, you will receive the refund in 5-7 business days. Refunds will not be processed for ineligible items as described above.

Need to make a return? We’re happy to help make it easy.

We do not offer direct exchanges at this time. To exchange an item, please return your original order and place a new order for the item, size, or style you’d like.

Sale products, personalized products, face masks, holiday-related items, RunBoxes, SportzBoxes, and Virtual Races are not eligible for returns.