Frequently Asked Questions

Once an order is submitted on our website, it is immediately sent to our warehouse to begin production. This process allows us to ensure on-time delivery, especially during busy seasons. Because of this fast turnaround, changes or cancellations are not guaranteed once the order has been placed.

If you do need to request a change or cancellation, please contact our Customer Service team as soon as possible. We will do everything we can to assist if the order has not progressed too far in production.
Our Customer Service team can be reached at 203-840-1860, Monday through Friday, 8:00am – 5:00pm ET.

Give us a call or send us an email and we’ll be happy to help!

Phone: 203-840-1860 
Email: support@chalktalksports.com
Phone Support Hours: Monday through Friday, 8:00 AM - 5:00 PM ET

Returns and exchanges are easy! Click this link to download our return/exchange form.

Our ultimate goal is to make our customers happy and to provide exceptional customer service. If you are unhappy with your purchase for any reason, please return the items to us within 30 days of the delivery date for a refund. Refunds are processed to the original form of payment used.

To be eligible for a return, your item(s) must be unworn, unwashed, and unused merchandise in the original packaging. Sale products, personalized products, custom team items, holiday-related items, RokBands, RunBoxes, SportzBoxes, apparel with custom numbers, and Virtual Races are not eligible for returns or exchanges.

The fastest way to exchange a product is to place a new order and return your original purchase for a refund. Immediately placing a new order ensures that you will receive your new product quickly and that it will not go out of stock.

Credits usually take 5-7 business days from the time we receive your item(s).

Currently we only ship to addresses located in the U.S. or Canada.

We strive to ship orders as quickly as possible. Processing will begin as soon as your order is placed. Most orders ship within 1-3 business days from the time the order is placed (many of our items are made just for you at the time the item is ordered). At checkout you will be able to choose the appropriate shipping method based on the day you need the item. The delivery date for your particular order will be shown on the checkout page in the "Select Shipping & Processing" tab.

A virtual race is a flexible race that you can complete from any location. You choose where and when to run the miles, complete the distance on your schedule, and submit your results online.

No. You choose how to complete the distance at your own pace. Virtual races are great for beginners, experienced runners, fitness groups, and runners looking for a rewarding training tool.

Yes. Virtual races are a great training tool because they give you a goal to work toward, help keep you accountable, and make everyday miles feel more exciting.

You can complete your miles through any movement that works for you, including but not limited to running, swimming, cycling, hiking, walking. If you are moving, you are racing. The goal is to complete the race distance at your pace, fitness level, and make the miles your own.

You can complete a virtual race outside, on a treadmill, around your neighborhood, at a local park, or anywhere that works for you.

Race packages may include items like a finisher medal, race bib, and race apparel, depending on the race you choose.

Yes. For many Gone For a Run virtual races, a portion of the registration fee is donated to a designated charity, so your miles help support a meaningful cause.

No. You can start completing and logging your miles whenever you are ready. You do not need to wait for your race package to arrive. It is your race, on your own time.

Yes. You will receive the complete package associated with the race option you selected. For challenges that include milestone tokens or charms, you will receive them with your initial package so they are ready to add to your medal as you accomplish your goals.

It depends on the race package you select. If your race is a distance challenge that includes milestone tokens or charms, they will be included in your initial race package. You can add each one to your medal as you reach the corresponding milestone.

Sales tax is calculated by Avalara on a state by state basis and product type by product type basis. You will see tax applied to your order if it is applicable.

If you have a tax exempt certificate, please contact us at support@chalktalksports.comand we can get your account approved for tax exempt status.

Digital Wallets & Payment Services

• Shop Pay
• Amazon Pay
• PayPal
• Google Pay

Credit & Debit Cards

• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Elo
• JCB
• UnionPay

Other

• ChalkTalk SPORTS Group gift cards

This number provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover, it is the last three digits printed on the back of the card. For AMEX it is 4 digits on the front right of the card.

Creating an account is easy! CLICK HERE

Yes, we offer discounts on bulk orders. Many of our products have quantity discounts already listed however for questions regarding additional bulk discounts please contact us at support@chalktalksports.com.